Privacy Policy

Introduction

At PilotSync, Inc. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our aircraft maintenance management platform and services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and authentication information
• Aircraft information and maintenance records
• Communication preferences and settings
• Payment and billing information

Automatically Collected Information

When you use our services, we automatically collect:

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Log files and performance metrics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send important updates and notifications
• Provide customer support and assistance
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulations
• Analyze usage patterns to enhance user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With trusted partners who assist in operating our platform
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Team members: With authorized users in your organization as configured by you

Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure data centers with physical access controls

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Account closure: Delete your account and associated data

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until account deletion
• Maintenance records: 7 years or as required by aviation regulations
• Transaction data: 7 years for tax and accounting purposes
• Log files: 90 days for security and performance analysis

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: